We are looking for a product operations manager to design and build new solutions, tools, and processes to enable our growth. We are growing our fully-remote operations rapidly, on-boarding new customers, launching products, and building systems to support our workforce of experts and their career development. To unlock this growth and solve these problems requires both a strategic mindset (framing the issue, designing the solution) as well as a tactical orientation (getting it done).
You are relentless in driving stellar product and process designs, conducting user and competitive research, and running pilots, tests, and experiments. As the first product operations manager on our team, the blend of strategy, implementation, and design makes this a unique and exciting role that will make a large, long-term impact on operations processes and culture across the company and around the globe. The ideal candidate is scrappy, analytical, empathetic, and above all a leader who gets and inspires results.
Responsibilities
- Amplify the user’s voice: Strong decision maker and acts as the knowledge hub for user (customer and worker) sentiment and feedback, perpetually informed and ready to answer questions and understand opportunities deeply
- Collect, analyze, and report on quantitative and qualitative user feedback to uncover the root causes of difficult problems
- Build & Iterate: Design new processes and tools and drive their development and implementation across the organization globally.
- Work cross-functionally: Collaborate with stakeholders across operations, engineering, marketing, and sales to improve processes for new and existing customers and our researchers.
- Analyze & Experiment: Use quantitative experimentation to derive result-oriented actions for user acquisition, retention, experience, and performance.
- Plan & Strategize: Problem solve some of our most pressing strategic operations challenges.
What you’ll need
- 2+ years of experience in an operational role and/or 2+ years in a top-tier consulting firm.
- An undergraduate from university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a university in Engineering, Economics, or Business.
- Experience leading and influencing without authority.
- Analytical, planning, and process-building capability.
- Creative problem solving and the initiative to execute quickly and efficiently