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We are looking for a product operations manager to design and build new solutions, tools, and processes to enable our growth. We are growing our fully-remote operations rapidly, on-boarding new customers, launching products, and building systems to support our workforce of experts and their career development. To unlock this growth and solve these problems requires both a strategic mindset (framing the issue, designing the solution) as well as a tactical orientation (getting it done).

You are relentless in driving stellar product and process designs, conducting user and competitive research, and running pilots, tests, and experiments. As the first product operations manager on our team, the blend of strategy, implementation, and design makes this a unique and exciting role that will make a large, long-term impact on operations processes and culture across the company and around the globe. The ideal candidate is scrappy, analytical, empathetic, and above all a leader who gets and inspires results.

Responsibilities

What you’ll need